Day: November 16, 2021
- Kim Baluyot
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- Kim Baluyot
Future Generali uses Microsoft AI to Deepen Customer Engagements
Future Generali India Life Insurance Co. Ltd. adopted the use of REVA, a chatbot built on the Microsoft Bot Framework, which plays a key role in driving insightful conversations with its customers. In this video, see how the company has already seen an increase in the customer satisfaction rate by
- Kim Baluyot
To Make Hybrid Work, Solicit Employees’ Input
Driven by the state of the world today, more companies are committing to hybrid work. But how do you build out the model in a way that’s right for your business and those who are conducting it? Simple: Talk to employees to tailor the program to their specific needs. Easier
- Kim Baluyot
Hybrid Work: A Guide for Business Leaders
The pandemic has fundamentally transformed the way we work, do business, and meet customer (and employee) needs. With data showing that all parties want flexibility, the shift to hybrid work is a strategic business opportunity for every organization—one that requires a new operating model. The customers’ objective is to lead