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HP uses AI to transform its customer support experience

ByKim Baluyot

HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…

Microsoft 365 Defender and Azure Sentinel Integration

ByKim Baluyot

Azure Sentinel is Microsoft’s cloud-native SIEM for modern SecOps. Requiring no infrastructure, it eliminates worries about scaling up and takes just minutes to set up. Watch this demo video to see how Azure Sentinel enables you to stream all Microsoft 365 Defender incidents into the SIEM and keep them synchronized. Get in touch to discuss…

Unify management and security with Microsoft cloud, apps, and endpoints

Unify management and security with Microsoft cloud, apps, and endpoints

ByKim Baluyot

Today’s workers require adaptability since they often use various devices to accomplish tasks. Microsoft cloud, apps, and endpoints combine services you may already be using, such as Microsoft Intune, which are part of the Microsoft 365 stack designed to help secure access, protect data, and respond and manage risk. Use Endpoint Manager to deploy and…

What’s The Future Of Your Technology Capabilities?

What’s The Future Of Your Technology Capabilities?

ByOnePHP Technology Inc.

[vc_row][vc_column][vc_column_text]Though the coronavirus situation forced a remote work model for many businesses, some have realized that it might be more ideal than returning to the traditional go-to-work model. Why? Cloud technology. In his article, “What’s the Future of Your Technology Capabilities?”, Gilles Muys writes that the cloud has proven it’s here to stay, due to…