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HP uses AI to transform its customer support experience
HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…

City speeds emergency services, controls spending with Microsoft 365
The City of Corona, California, had an aging IT infrastructure that didn’t adequately serve the government’s or the public’s needs. To address the issue, Corona deployed Microsoft 365, which includes Windows 10, Office 365, and Microsoft Enterprise Mobility + Security. With its modern solutions in place, the city now resolves many IT issues in 10…

The Passwordless Future is Here for Your Microsoft Account
Nobody likes passwords. They’re inconvenient. They’re a prime target for attacks. Yet for years they’ve been the most important layer of security for everything in our digital lives—from email to bank accounts, shopping carts to video games. We are expected to create complex and unique passwords, remember them, and change them frequently, but nobody likes…

Simple Ways to Enable Flexible Work Today
There’s no one-size-fits-all solution to flexible work. Every company’s needs are different, and, as Microsoft’s 2021 Work Trend Index Pulse Report showed, it’s essential to support flexibility in different work styles for your people and teams. According to the report, 58 percent of employees who planned to spend most of their time at the office chose that option…

Unveiling Strategy: Where Vision Meets Action. Elevating our corporate journey.
Our management team kicking off our 2024 company planning with some really great updates for 2023.