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HP uses AI to transform its customer support experience
HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…
MPAA relies on Azure and Visual Studio to innovate and increase efficiencies
When the Academy of Motion Picture Arts and Sciences maxxed-out its on-premises infrastructure, it turned to Microsoft Azure to expand its capacity into the cloud. It also leaned into Azure DevOps to improve collaboration between development and infrastructure teams and used Visual Studio to develop new streaming apps across Windows, Mac, Android, iOS, and tvOS—delivering…
