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HP uses AI to transform its customer support experience

ByOnePHP Technology Inc. December 28, 2021December 29, 2021

HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…

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Special Olympics Leaders Use Microsoft Teams to Build Community and Shape the Future

ByOnePHP Technology Inc. December 7, 2021December 7, 2021

When Grace, a Special Olympics athlete and global youth leader from New Zealand, heard that a friend of hers had to miss a long-awaited competition due to transportation issues, her response was to help build an app that ensured other athletes wouldn’t run into similar problems. She teamed up with fellow global youth leader Jack,…

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ByOnePHP Technology Inc. August 24, 2021September 21, 2021

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