HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…
In this video, look at strategies to migrate to Microsoft Azure spanning zero to higher levels of coding and when to use which. From rehosting your apps by lifting and shifting them to Azure to choosing to refactor your apps for greater efficiency, Azure offers you possibilities. You can also rearchitect your apps to be…
This week’s guest is Gerry Murry, a Research Director with IDC’s Marketing and Sales Technology service. Marketing technology and related solutions are his specialty and he’s got a great pulse on marketing budgets and trends. He confirms that we’ve seen an increase in social, content and digital marketing and that the significant upsurge in digital…
