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Big Red Cloud: Targeting pain points

ByOnePHP Technology Inc.

Chief Executive Marc O’Dwyer shares that he started Big Red Cloud, an online cloud accounting software company, because as a business owner of a different company, he experienced problems with his own accounting systems and believed there had to be a better way. Because of these prior pains, he focuses on supporting customers and claims…

How to Turn Your Business Goals into a Strong Social Media Strategy

How to Turn Your Business Goals into a Strong Social Media Strategy

ByOnePHP Technology Inc.

Social media plays an important role in marketing. Not only does it cost very little, but it’s a quick way to get valuable content to large audiences with a personal touch. Social media platforms are non-negotiable, but are you effectively utilizing them to meet your business’s goals? In her article, “How to Turn Your Business…

HP uses AI to transform its customer support experience

ByOnePHP Technology Inc.

HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…

5 Questions on the Minds of Hybrid Managers

5 Questions on the Minds of Hybrid Managers

ByOnePHP Technology Inc.

Is it okay to exercise during meetings? When can I ask people to come into the office? Experts on the Future of Work share insights on creating happy hybrid teams Three years ago, Microsoft launched a new manager expectations framework designed to help deliver success through empowerment and accountability. The framework, called “Model, Coach, Care,”…