HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…
REI is the largest consumer cooperative in the United States specializes in camping gear, outdoor apparel, and equipment. The popular Northwest company uses Microsoft Teams Connect capabilities to simplify how employees collaborate with external parties outside the company—with Microsoft Endpoint Manager and Intune key to its strategy for protecting mobile devices. During the pandemic, REI…
More organizations are using virtual environments to increase productivity and save money. Learn about the benefits of Windows Virtual Desktop below.
Why run Windows Server on Azure? Ellen Kirby, senior manager of Technical Operations and senior enterprise architect at Bradley Arant Boult Cummings LLP, talks about the benefits of running the law firm’s Windows Servers on Azure and about leveraging Windows Admin Center for better management and automation.