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HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…
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This video is a quick introduction to Microsoft Analytics and AI, explaining how to expand the reach of your data insights and gain increasing levels of efficiency and personalization. By harnessing the power of Microsoft Analytics, you can inform and drive intelligent automation through AI and machine learning.
Get started with GitHub and Azure DevOps
Adopting the tools and mindset of DevOps in the right manner can facilitate development efficiency, boost productivity, and increase the rate at which products can be brought to market. Sign up to stay connected. We’ll help you navigate the world of GitHub and Azure DevOps and share helpful tips to get started.
Hybrid Teamwork: A Guide to Flexible Work
The shift from remote-only during the early stages of the pandemic to a more hybrid mix of in-office and remote today presents some challenges for IT and network administrators. Read this eBook to gain insights and to help better navigate the future of the modern, hybrid workplace.
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Companies must now consider endpoint detection and response software (EDR) with AI and machine learning capabilities, as well as threat intelligence databases, to function in a safer, evolving digital environment. However, most of the features users expect from popular EDR tools, such as device control, advanced threat targeting, and rollback, are either unavailable or require…