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HP uses AI to transform its customer support experience
HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…

ABB takes innovation to the next level. Education from Microsoft Consulting Services is part of the plan.
Microsoft is helping ABB maximize their digital transformation by connecting manufacturing solutions to innovative cloud capabilities. But Microsoft doesn’t stop there. Microsoft Consulting Services has helped ABB transform their staff with educational resources to improve customer experiences and opportunities. Learn how Microsoft has helped ABB transform their capabilities and drive staff expertise.

Special Olympics Leaders Use Microsoft Teams to Build Community and Shape the Future
When Grace, a Special Olympics athlete and global youth leader from New Zealand, heard that a friend of hers had to miss a long-awaited competition due to transportation issues, her response was to help build an app that ensured other athletes wouldn’t run into similar problems. She teamed up with fellow global youth leader Jack,…