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HP uses AI to transform its customer support experience
HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…
Security with Azure SQL Database in Azure Government
This video highlights the types of security features customers have been asking for and how Azure SQL Database wraps these features into a unified package of intelligent security capabilities. You’ll also learn about the three major pillars of this advanced data security: data classification, vulnerability assessments, and threat detection.
The new normal: Hybrid work means greater focus on endpoint security
We used to think of network security as a perimeter issue, but with so many endpoints, the perimeter no longer exists. Employees now work from various locations using different devices, making it is close to impossible for any single IT team to confirm that they’re using protection mechanisms. Employees require safe, versatile endpoint experiences to…
Remote developer productivity
The way people work and live changed drastically during 2020. As companies had to quickly transition to remote work, the challenges became clear. From adopting a new culture to overcoming collaboration and remote shipping challenges, there had to be an integral solution for these types of issues. The customers’ objective is to enable a remote…
5 Lessons We’ve Learned From Leading a Hybrid Organization for 8 Years
When and how companies should bring people back into the office — if at all — has been a hot topic in business since the world started reemerging from lockdowns and other restrictions. Alexi Robichaux, CEO of hybrid-first company BetterUp, gets asked all the time about his thoughts on hybrid workplaces. He shares insights into…
