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HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…
How to Become a Leadership Influencer
Blending the concepts of “social influencers” with “thought leaders,” Tom Popomaronis states that a new breed is emerging. A “leadership influencer” still shares knowledge and philosophy through various channels but also demonstrates a rare skill—the power to inspire. Popomaronis shows you where to begin if you haven’t published anything yet. He suggests, for example, you…
5 Questions on the Minds of Hybrid Managers
Is it okay to exercise during meetings? When can I ask people to come into the office? Experts on the Future of Work share insights on creating happy hybrid teams Three years ago, Microsoft launched a new manager expectations framework designed to help deliver success through empowerment and accountability. The framework, called “Model, Coach, Care,”…
ROI Azure Synapse
This infographic shows how @Microsoft Azure Synapse brings Big Data and Data Warehousing together in a single service to provide limitless analytics.
Windows Virtual Desktop Solution Overview
Get all the tools and resources you need to migrate your apps, data, and infrastructure at your own pace with confidence. Learn how Windows Virtual Desktop expands capabilities with the best virtualized end-user experience in the video below.
