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The business world is rapidly changing. It is estimated that AI will add $13 trillion to the global economy over the next decade-and yet from thousands of executives surveyed, only 8% of firms are adopting core practices that fully support implementation. Businesses arrive at progress slowly, reflecting a failure to rewire within the organization. This…

The correlation between employee experience and customer experience is clear: if the employee experience is mediocre or poor, employees will generally not care much about the company or the customers, states Phil Geldart in his Entrepreneur article, “Does Your Company Culture Lead to Happy Customers?” On the other hand, IBM found that if “employee experience…

How does a company respond to the challenge of remote work when they are already managing a major digital transition? Toyota Motor North America (TMNA) made the decision to move their original Teams deployment schedule four months ahead, and as a result, thousands of TMNA employees migrated from Skype for Business to Teams over three…