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HP uses AI to transform its customer support experience
HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…
Deploy and protect endpoints for hybrid work environments
Digital transformation is accelerating and keeping up with advancements adds complexity for workers, technology, and security teams. With an ever-expanding attack surface, leaders are challenged to manage a growing number of devices and endpoints. Meet the evolving needs of today’s business world with modern endpoints built on the Microsoft 365 and intelligent security cloud. You…
Fast forward: How cloud computing could transform risk management
Attitudes toward the shift to cloud computing are changing—even in the banking world, which has been reluctant to make the transition from on-premises to the cloud due to customer data security concerns. The chief information officer (CIO) at the Federal Reserve Bank of Boston noted recently that ignoring the cloud may introduce security vulnerabilities as…
Datacenter security overview
How does Microsoft host its online services? Microsoft delivers more than 200 cloud services, including enterprise services such as Microsoft Azure, Microsoft 365, and Microsoft Dynamics 365, to customers 24x7x365. These services are hosted in Microsoft’s cloud infrastructure composed of globally distributed datacenters, edge computing nodes, and service operations centers. They are supported and connected…
Security Alerts and Incidents in Microsoft Defender for Cloud
Defender for Cloud generates alerts for resources deployed on your Azure, on-premises, and hybrid cloud environments. Security alerts are triggered by advanced detections and are available only with enhanced security features enabled. You can upgrade from the Environment settings page, as described in Quickstart: Enable enhanced security features. A free 30-day trial is available. For pricing details in…
