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HP uses AI to transform its customer support experience
HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…
Building an AI Powered organization
The business world is rapidly changing. It is estimated that AI will add $13 trillion to the global economy over the next decade-and yet from thousands of executives surveyed, only 8% of firms are adopting core practices that fully support implementation. Businesses arrive at progress slowly, reflecting a failure to rewire within the organization. This…
The Passwordless Future is Here for Your Microsoft Account
Nobody likes passwords. They’re inconvenient. They’re a prime target for attacks. Yet for years they’ve been the most important layer of security for everything in our digital lives—from email to bank accounts, shopping carts to video games. We are expected to create complex and unique passwords, remember them, and change them frequently, but nobody likes…
Council Post: The Era Of Evocative Marketing Has Arrived — Are You Ready?
In an era of sensory overload—or, perhaps just ‘overload’—we need to be extra-sensitive to the content and delivery of our marketing messages. We don’t want to be the “one more thing” that’s bombarding consumers; rather, we want to be fresh, unique and different. Lora Kratchounova, founder of Scratch Marketing + Media, says that the best…
New Zealand moves to a cloud-based identity solution for its 4.9 million residents
The New Zealand Department of Internal Affairs partnered with UNIFY Solutions to migrate the country’s RealMe identity service—more than 6 million sign-ins and authentications spanning 163 government services and 56 agencies—to Microsoft Azure Active Directory B2C, part of Microsoft Entra.
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