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HP uses AI to transform its customer support experience
HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…

Microsoft Teams Issues Major Blow To Zoom With Game-Changing New Security Features
Microsoft Teams has just dealt a major blow to its biggest rival Zoom with the launch of end-to-end encryption. Zoom launched the feature on its own video conferencing service last year and until now, had been able to use it to differentiate its offering against Teams. But now, Microsoft has confirmed it will launch end-to-end encryption at its Ignite conference as…

What is DevSecOps?
DevSecOps is the evolution of DevOps, where developer, security, and operations teams are united around the culture of security as a shared responsibility. Sign up to stay connected. We’ll help you navigate the world of DevSecOps and understand how to successfully adopt it.

Hybrid Work is Inevitable
67% of business leaders struggle with collaboration in remote settings. How about your company? Read the infographic and reach out to a @Microsoft expert from One Php Technology, Inc. to optimize your #hybridwork environment.