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HP uses AI to transform its customer support experience
HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…
Microsoft’s Windows Virtual Desktop spring refresh: What’s new and next
Microsoft is improving the Windows Virtual Desktop management experience, Teams, and more. Microsoft continues to make changes to improve the overall Windows Virtual Desktop experience for users—those working remotely and in-office. Check out the new features and what’s next for Windows Virtual Desktop here.
Goodyear drives more remote collaboration to keep plants running with Microsoft Teams
As a company dedicated to keeping people moving, Goodyear tire company wasn’t about to slow down because of global travel restrictions due to COVID-19. When engineers could no longer travel to factories for equipment installation or troubleshooting, Goodyear turned to Microsoft Teams running on RealWear voice controlled, assisted-reality wearable computers to bring the engineering experts…
Deploy and protect endpoints for hybrid and frontline work
Today’s transforming business scenario calls for an innovative approach. With a higher number of hybrid employees and a growing frontline base, it’s more important than ever to secure endpoints, especially mobile. You can future-proof your business and mitigate risks with Microsoft 365. Key capabilities of products like Endpoint Manager, Microsoft Defender, and Azure Active Directory…
