Elevating Hybrid Experiences with Microsoft Teams Rooms and Teams Devices

Industry leaders are working hard to compete with digital upstarts that develop their business exclusively in the cloud. Business infrastructure has become more complex, and to keep up to date, companies are digitizing their operations—looking for agility and insights from data and analytics. IT business partners must demonstrate the ROI of switching from “”owning”” to…

Blake Morgan, author and speaker on customer experience, companies, and the future, states that it’s clear that the most successful companies will be the ones that focus on enriching the lives of the people associated with it. It’s not just about profits—it’s about caring for other humans and our world. She says that people are…

Historically, industries have been shaped long-term by the short-term changes taken during global crises. Disruptions introduced by COVID-19 are already showing signs of accelerating long-term changes. This thought leadership piece explains several trends and major shifts in manufacturing that may result from short-term responses to the pandemic.

The correlation between employee experience and customer experience is clear: if the employee experience is mediocre or poor, employees will generally not care much about the company or the customers, states Phil Geldart in his Entrepreneur article, “Does Your Company Culture Lead to Happy Customers?” On the other hand, IBM found that if “employee experience…