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Nebraska Furniture Mart embraces Microsoft 365 to work smarter
The ability to work securely from anywhere already played a role in Nebraska Furniture Mart’s (NFM) digital transformation vision, but COVID-19 pushed that goal to the forefront. Decision makers at NFM chose Microsoft 365 to advance a cloud-first strategy and standardize on a single solution. Consolidating communication on a single solution like Microsoft Teams helped…
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What Will Manufacturing’s New Normal Be After COVID-19?
Historically, industries have been shaped long-term by the short-term changes taken during global crises. Disruptions introduced by COVID-19 are already showing signs of accelerating long-term changes. This thought leadership piece explains several trends and major shifts in manufacturing that may result from short-term responses to the pandemic.
HP uses AI to transform its customer support experience
HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…
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The NFL Huddles with Microsoft Teams to Digitize Collaboration for Game Day
Everyone knows that teamwork is vital in the National Football League (NFL)—on the field and off. The arrival of COVID-19, however, pushed the league to reimagine how to collaborate behind the scenes. Executing hundreds of live events while preserving the gameday experience for online fans and business partners was a new challenge. In exchange for…
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New Zealand moves to a cloud-based identity solution for its 4.9 million residents
The New Zealand Department of Internal Affairs partnered with UNIFY Solutions to migrate the country’s RealMe identity service—more than 6 million sign-ins and authentications spanning 163 government services and 56 agencies—to Microsoft Azure Active Directory B2C, part of Microsoft Entra.