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HP uses AI to transform its customer support experience
HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…
The new normal: Hybrid work means greater focus on endpoint security
We used to think of network security as a perimeter issue, but with so many endpoints, the perimeter no longer exists. Employees now work from various locations using different devices, making it is close to impossible for any single IT team to confirm that they’re using protection mechanisms. Employees require safe, versatile endpoint experiences to…
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