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This week’s guest is Gerry Murry, a Research Director with IDC’s Marketing and Sales Technology service. Marketing technology and related solutions are his specialty and he’s got a great pulse on marketing budgets and trends. He confirms that we’ve seen an increase in social, content and digital marketing and that the significant upsurge in digital…
Rapidly-growing UK restaurant chain migrates key business processes to Microsoft Dynamics 365
TGI Friday’s wanted a more scalable, flexible platform for core business processes. To support its ambitious growth, the company is consolidating business operations starting with financial management on Microsoft Dynamics 365. Built-in functionality and ease-of-use mean that TGI Friday’s can continue to onboard more business processes while expanding its franchise. Benefits of their innovative growth…

2 Types of Artificial Intelligence
Bring the future into your business today with AI. Explore two types: Pre-Built and Custom Built. Pre-Built AI has cognitive services – deep learning cognitive capabilities ready to use (vision, speech, knowledge, translation, etc.), whereas Custom Built AI uses machine learning capabilities to analyze data to build and an artificial neural network to address specific…
HP uses AI to transform its customer support experience
HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…
How to Use AI in Sales and Marketing
This video illustrates how to get the most from Dynamics 365 – the unified platform powered by Azure AI and natively integrated with your favorite Microsoft 365 applications. Learn how to enable an intelligent sales and marketing approach for your organization with AI from Microsoft Dynamics 365.