Microsoft Teams Live Captions is Now Generally Available

REI is the largest consumer cooperative in the United States specializes in camping gear, outdoor apparel, and equipment. The popular Northwest company uses Microsoft Teams Connect capabilities to simplify how employees collaborate with external parties outside the company—with Microsoft Endpoint Manager and Intune key to its strategy for protecting mobile devices. During the pandemic, REI…

The importance of customer experience has taken off in recent years. As competition becomes the norm in many digital and application spaces, the interaction that the consumer has with a company becomes more important. CX is vital in helping a company retain its customers and grow its customer base through organic referrals. Luckily, technology offers…