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HP uses AI to transform its customer support experience

ByOnePHP Technology Inc.

HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact…

5 Questions on the Minds of Hybrid Managers

5 Questions on the Minds of Hybrid Managers

ByOnePHP Technology Inc.

Is it okay to exercise during meetings? When can I ask people to come into the office? Experts on the Future of Work share insights on creating happy hybrid teams Three years ago, Microsoft launched a new manager expectations framework designed to help deliver success through empowerment and accountability. The framework, called “Model, Coach, Care,”…

Transition to Cloud Deployment checklist

Transition to Cloud Deployment checklist

ByOnePHP Technology Inc.

Businesses rely on cloud transformation for the stability and agility it offers to their operations. Microsoft 365 enables this transformation by realizing modern work environments where users are productive and secure while working from anywhere. Review the infographic and get started today with this 5-step deployment checklist. Learn how you can rapidly deploy Teams, secure access, provide employees with…